RETURN POLICY

Returns policy
 

What is your returns policy?

Not quite right? No sweat!

Lodge a return online within 14 days of placing your order for a return or store credit.

FULL PRICE: Refund and store credit available.

SALE / PROMOTIONAL: Store credit only.

EXCHANGE: We issue a store credit so you can choose your exchange item yourself once we receive your return.

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Here's a quick checklist of requirements for ALL return / store credit items

1. Must be returned within 14 days of purchase

2. Must be in original condition with all tags attached

3. Not have been worn, soiled, washed or altered in any way

4. Sale and/or discounted items are not returnable

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All store credits are issued with a free standard shipping code to use on your next order

*Please note all returns are sent back to our warehouse in Selby, Johannesburg, South Africa

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Do I need to pay for return postage?

Yes. SiSport activewear does not cover the cost of return postage or insurance. We recommend using a post service with a tracking number.

SiSport Activewear cannot be held liable for garments that are lost or damaged in the return process.

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How do I lodge a return?

You can kick start your return online here

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What is your exchange policy?

For any exchanges, we issue a store credit with a free shipping code so you can choose your exchange item yourself once we receive your returns.

*Please note all store credits are valid for 6 months from date of issue.

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Where do I send my return?

All returns are to be sent back to our warehouse in Selby, Johannesburg, South Africa. Once you have lodged your return, you will be sent an email confirming this address.

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What do I do if my product is faulty?

We work hard to ensure all of our products are beautifully engineered to the highest quality. However if you have a concern with a faulty or damaged item, please contact us with a description and images of your product fault.

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How do I return my item?
Once you’ve processed your return request online here, we will send through instructions on where to send your item back to. (please note all returns are sent back to Selby, Johannesburg, South Africa )

We recommend that you use a registered post service to send back your product(s) and to keep track of your tracking details. SiSport Activewear is not responsible for the cost of return postage or insurance. We cannot be held liable for garments that are lost or damaged during the return process.

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How long until my return is processed?

As soon as our warehouse receives your return, we will start processing it - please note that it can take up to 5 business days for us to finalise your return from the day we receive the item back. As soon as it’s processed, we will send you an email confirmation.

Refunds: Please allow up to 7 business days for the funds to clear into your account.
Credit notes: Issued and emailed to you as soon as your return has been finalised.
Exchanges: A store credit is issued and emailed to you as soon as your return is finalised to use towards your new item. It will also come with a free shipping code.