Customer Care

Policy Statement 

Customer service is a top priority of SiClothing and developing strategies to improve the way we provide customer service and identify and meet our customers needs. All SiClothing’s customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status. 

Regulations

  1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of SiClothing’s customers. 

  2. When answering the phone, a SiClothing employee will identify him or her self and the department in which (s)he works. All staff will wear name tags so that customers can recognize them as SiClothing employees. 

  3. Staff will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers. 

  4. Staff members will enable successful on-line store use by assisting customers with the on-line store resources and products. 

  5. A customer with complaints about the service received shall be referred to the senior staff on duty at the time or to the SiClothing director. The contact details of senior staff and the director are available in the contacts section of the on-line store.

Privacy & Safety

We may collect the following information: 

 

  • Name 

  • Contact information including email address 

  • Demographic information such as postcode, preferences and interests 

  • Other information relevant to customer surveys and/or offers

SiClothing undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, SiClothing reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence. 
 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information

Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Wholesale Inquiries
 

For all wholesale enquires kindly contact us via email (alyssa@siclothing.co.za) or telephonically on +27 (0) 11 046 6664

Payment Methods
 

- Credit / Debit Cards
- Online PeachPayments

- Offline Payments

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+27 11 046 6664

+27 74 0666 444

33 Amsterdam Ave
Park Central, Selby
Johannesburg, 2001
South Africa

©2019 by SiChef a division of SiClothing (Pty) Ltd